RIDER SUPPORT / CONTACT

One message.
The right route.

Questions about pickup, returns, deposits or an active rental? Start here and we’ll point you to the right Ridey support path.

01 / CHOOSE THE FASTEST PATH

What do you need help with?

Questions before or during checkout.

Find active hubs and return points.

Understand holds, checks and release.

02 / SEND A MESSAGE

Give us the important details once. We’ll use them to route your question to the right support flow.

For active rentalsInclude your booking reference and pickup location.

03 / IN-PERSON SUPPORT

01Central Station06:00–23:00

02Tech Park07:00–22:00

03Riverside07:00–23:00

04 / QUICK ANSWERS

Can I change my pickup hub?

Before confirmation, update the hub in the booking flow. For an active booking, contact rider support.

Where can I see my deposit?

Your selected ride and booking summary show the refundable deposit separately from the rental price.

How do I confirm the return point?

Open Coverage Area before pickup and verify the active return hub, opening time and handover notes.

CONTACT / NEXT STEP

Continue your booking or compare the rides available for your next city trip.

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