A CLEAR START. A CONSIDERED RIDE.

Before the road,
check the details.

Understand your vehicle, rental terms and deposit arrangements before collecting the keys.

Open the pickup checklist

01 / FROM PICKUP TO RETURN

Confidence at every handover.

A few clear conversations help you understand what you are agreeing to.

Inspect together

Review the vehicle condition and record existing marks with the rental team.

Get ready to ride

Confirm your documents, helmet arrangements and permitted riding area.

Scooters parked at an agreed return location

Return with clarity

Agree on the return point, inspection process and deposit follow-up.

02 / YOUR PICKUP NOTES

Six things
to check together.

Use this as a personal reminder during handover. The rental team must confirm the vehicle condition and booking requirements.

0 of 6 reminders checked

Licence & identificationConfirm the requested documents and rider eligibility.Brakes, tyres & lightsAsk the team to review the key vehicle checks with you.Existing marksNote visible damage or marks before accepting the ride.Helmets & fitConfirm helmet availability and use a suitable fit.Fuel & distanceCheck the starting fuel level and kilometre allowance.Return arrangementsAgree on where and when the rental ends.

03 / UNDERSTAND THE DEPOSIT

A separate amount.
A clear conversation.

The rental deposit is separate from the base rental price. Ask the team for the exact amount and written terms for your chosen vehicle.

Review rental pricing

AT BOOKING

Know what is collected.

Confirm the deposit amount, payment method and receipt arrangements.

AT RETURN

Review the inspection.

Check the recorded condition, fuel and return timing with the team.

AFTER RETURN

Understand the follow-up.

Ask about any deductions, the refund method and the expected processing timeline.

04 / GET THE TERMS IN WRITING

Avoid guesswork
at the end of the ride.

Questions to settle before pickup
Damage assessment	How are existing marks recorded and any new damage reviewed?
Extra charges	What applies to additional kilometres, fuel differences or late returns?
Deposit deductions	How will any deduction be explained and documented?
Refund timing	When should you expect the refund, and who handles a follow-up?

05 / IF YOU’RE UNSURE, ASK

Clear answers
before the keys.

Is the deposit the same for every ride?

It can depend on the vehicle and rental terms. Confirm the exact amount before making a booking.

Does checking this list confirm my rental?

No. These checkboxes are personal reminders in this page only. They do not confirm a booking, vehicle inspection or payment.

What should I do if I notice an issue at pickup?

Raise it with the rental team before accepting the vehicle and ask for the condition to be recorded.

Who should I contact about a return or refund?

Use the contact provided with your rental agreement and have your booking details and payment receipt ready.

A FEW QUESTIONS NOW. A CLEARER JOURNEY LATER.

Ready to understand
your rental?

Talk through the vehicle, deposit and return terms with the team.

Ask a rental question

Before the road,check the details.