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One-on-One Guidance

Product Consultation

Not sure which food, habitat, or gear fits your pet's needs? Book a free 20-minute consultation with our in-store specialists.

Book a Consultation
Pet shop specialist advising a customer on pet food choices
Service Overview

Personalized Advice, No Guesswork

Our specialists take the time to understand your pet's breed, age, health history, and lifestyle before recommending products — so you buy only what actually helps.

Needs Assessment

A short intake covering your pet's health and habits.

Curated Picks

A short list of products matched to your pet's needs.

Follow-Up Support

Check back in after two weeks to see how it's going.

No Upsell Pressure

Honest advice, even if that means recommending less.

How It Works

Consultation Process

1

Book a Slot

Choose an in-store or phone consultation time.

2

Tell Us About Your Pet

Share their age, breed, health notes, and goals.

3

Get Recommendations

Receive a tailored shortlist of products to try.

4

Follow Up

We check in to see how your pet is responding.

Pricing

Choose Your Consultation

Quick Chat

A focused 15-minute conversation.

Free
  • In-store or phone
  • 2–3 product suggestions
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Most Popular

Full Consultation

A thorough 30-minute session with follow-up.

$15
  • In-depth needs assessment
  • Personalized shopping list
  • 2-week follow-up check-in
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Home Visit

A specialist visits to assess your pet's space.

$45
  • On-site habitat review
  • Full product plan
  • Delivery of first order included
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Questions

Frequently Asked Questions

It's not required, but bringing your pet along can help our specialists give more specific, hands-on recommendations.

Yes, phone and video consultations are available for the Quick Chat and Full Consultation packages.

There's no obligation to buy. Paid consultation fees can be applied as store credit toward your next purchase within 30 days.